Your Documents FAQs

Instant access to your Will (PDF), a summary of your inputs, and signing & witnessing instructions. You can download and print right away.

Immediately after a successful payment. If you’ve just paid and they’re still disabled, refresh the page and try again.

Yes. Card processing is handled by Stripe over encrypted connections. We don’t store your full card number on our servers. Your bank may require extra verification (3-D Secure).

Yes — use the Review step to check your inputs and the legal wording. The on-page PDF preview/download unlocks after payment.

Check the error shown (number, expiry, CVC, funds, or bank verification). Try again or use another card. If it persists, contact your bank or reach out via support in the app.

Yes. A receipt is emailed to the address you provided. Keep it for your records or reimbursement if applicable.

Yes. You have 30 days of free updates. Update your answers, regenerate, and download a new PDF before you sign.

The one-time fee includes your Will PDF, input summary, signing guide, and 30-day update window. The final amount and any taxes/fees are shown at checkout before you pay.

Charges are taken in NZD. Your card issuer may convert from your local currency and set the exchange rate/fees shown on your statement.

The page may need to refresh. Reload the page; if they’re still disabled, wait a few seconds and try again. If needed, return via the app navigation to re-enter the Documents step.

No, not the full card number. Stripe securely handles card data. We keep only the minimal references needed to track your payment (e.g., a payment ID).

You can re-download during your 30-day update window. After that, you can generate a new will if your details change or contact support for options.

Possibly. Some banks prompt for extra verification (3-D Secure). Follow any on-screen steps to complete checkout successfully.

If there’s an issue, contact support through the app. We’ll review case-by-case and aim to make things right. Your 30-day update window is available for fixes and adjustments.

Keep the signed original safe and tell your executors where it is. A copy is useful, but the signed original is what matters for the Court and your executors.

Use the in-app support link or Help Hub to reach us. Include your email and any error messages so we can assist quickly.